Dear [patient name],
We wish to extend our heartfelt gratitude to you for selecting our office to support you in your quest for improved well-being.
Below, you will find vital information regarding your therapist and other essential details to ensure a seamless and productive therapeutic relationship:
Office name: Pasadena Clinical Group
Your therapist’s name: [name of therapist], Psychological Associate
To contact your therapist: 626-354-6440, Extension
Supervisor: Dr. [name of doctor]
To contact the supervisor: 626-354-6440 or fill out the online form
Please feel free to reach out directly to your therapist if you have any questions or would like to discuss your upcoming appointments. Your therapist is here to assist you and will collaborate with you to craft a customized treatment plan tailored to your unique needs and objectives.
Your appointments and scheduling options: Your therapist will soon be in touch to schedule your initial appointment. If you have specific preferences or scheduling constraints, please inform your therapist.
All our therapists make every effort to accommodate client’s requirements.
Billing and Insurance Information: our billing department will coordinate with your insurance provider to ensure a smooth and trouble-free billing experience.
If you have a copayment, you will be billed 24 hours prior to your scheduled appointment. Typically, your copayment is indicated on your insurance card but can also be obtained directly from your insurance company. Medi-Cal enrollees have a $0 copayment.
If you have co-insurance and/or deductibles, you will be billed after your insurance processes the claim. Medi-Cal enrollees have a $0 coinsurance/deductible.
For any questions or concerns, you can reach our billing department via email. Our response time is typically 1-3 business days.
Forms: use the following forms if you need to:
– Change or update your insurance information.
– Change or update your payment information.
– Request a copy of your medical records. (1)
General Inquiries: You can contact our office with general questions, but please keep in mind that only your therapist can provide you with clinical answers. You can reach out to us if you have questions related to:
- Referring family members who are interested in starting therapy and wish to connect with a therapist as quickly as possible.
- Inquiries about holidays and business hours.
- Information regarding other services, such as couples therapy, family therapy, and group therapy.
- Questions about the upcoming schedule for group therapy.
- If you need a referral.
- If you’d like us to establish contact with your primary care physician or another healthcare provider.
- If you’re looking for a specific form.
- To update your personal information, such as correcting a typo in your name.
- If you have concerns about your treatment progress and wish to be matched with a different therapist.
- Any other questions that do not pertain to clinical information or decision-making.
Emergency Contact: Pasadena Clinical Group does not offer emergency services. In the event of an emergency or if you require immediate assistance, please dial 911 or visit the nearest emergency room.
We are here to support you at every stage and encourage you to reach out if you have any questions or concerns. Your mental health and well-being are our foremost priorities, and we are devoted to providing you with a secure and welcoming environment for your journey to healing.
Once again, thank you for selecting our office for your mental health and well-being. We eagerly anticipate collaborating with you and playing a part in your path to wellness. Please do not hesitate to contact us if you have any further questions or if there’s anything else we can assist you with.
Sincerely,
Pasadena Clinical Group
(1) Please note that a fee of $0.25 per page is applicable, as per California Health and Safety Code §123110.)